Customer Support

We provide:

• On-Site Packaging Audits

  At the customer’s request, Garlock’s Technical Team is happy to visit its operations and conduct a top-to-bottom packaging audit from how raw packaging materials are received and stored, through to how it is run on packaging equipment.

  When the audit is complete, you’ll receive a full audit report, including action points that will help your team improve performance, maximize efficiencies, and minimize costs.

  Best of all, Garlock’s On-Site Packaging Audits are done at NO COST to its valued customers. We believe these audits are a key part of our responsibility to ensure every aspect of our customer’s packaging processes are as lean and efficient as possible.

   

• Shelf-Life Testing

  As your full-support package provider, Garlock also offers complete Shelf-Life Testing services.

  Regardless of product type, the Garlock Technical Team can not only determine shelf life using your current choice of packaging material, but importantly, the Team can also offer recommendations for the ideal material to achieve a desired shelf time.

  Packaging materials are not all created equal, and defining the best material for your needs is a science and an art developed over decades of experience—and Garlock’s Team has that expertise!

  For example, if your product sells quickly and you only need a shelf life of, let’s say, three months, you may discover you have the option to use Garlock-recommended alternative material that will accomplish the mission while REDUCING material costs.

  Similarly, if your product needs a longer shelf life, let’s say, twelve months, Garlock’s mathematical modeling will help you select a material that will provide a strong enough barrier to achieve it—and we’ll do it while optimizing material selection and cost efficiency.

  We can even measure gas composition inside a package (where Modified Atmosphere Packaging is used) to monitor for leaks and associated impacts on shelf life, so that we can take appropriate action to address the problem.

  At Garlock, we understand that shelf life is an extremely critical determination, and we are fully equipped and experienced to help you achieve your goals. No challenge is too large—or too small. We'll find the right material to meet your requirements; that’s a Garlock promise.

• Machine-Material Interactions

  The selection of appropriate packaging materials must also include assurance the material is compatible with your chosen equipment, whether it be a vertical or horizontal machine, a flow wrapper, or a fill-seal unit.

  Once again, the Garlock Team is always available to our customers to support all trials when Garlock's film products are run on your equipment. Our Packaging Engineers fully understand machine-material interactions, and we can support material tests and advise adjustments and/or changes until our materials produce the desired package at your equipment's top speed.

  We understand the importance of timely and effective In-Field Trials, but we also understand how critical Scale-Up Support is to your operation. You can rest assured the Garlock Team will be with you until our packages meet your needs and get the product to market efficiently, cost-effectively, responsibly—and beautifully!